Shipping:
We normally process and ship orders place (before 2pm eastern) on the same day from Monday to Friday. The shipping times quoted below are from after the order is processed.
We do not ship to PO boxes.
Please make sure to provide a valid e-mail when creating your account. An invalid e-mail may cause delays, if we need to contact you while we process your order.
Shipping Options:
| We recommend using a trackable insured shipping method. Packages that are lost or damaged while using a non-trackable non-insured shipping method will not be refunded or replaced by SpikenzieLabs. |
| Option 1: USA - USPS Priority Mail / Canada - Xpresspost |
If the shipping address is in the continental U.S. or Canada, there is a flat-rate shipping rate of $15.00 US.
This is our recommended shipping option. |
| Option 2: Parcel Rate: |
| A less expensive alternative for purchases destined to the continental U.S. or Canada. A flat rate of $7.00US. Delivery times are 4 to 10 days. |
| NOTE: Parcel rate does not include tracking but does include up to $100 insurance. |
| Option 3: Very Small Item Rate: |
| This is a special $3.00 flat rate option that is only available for very small orders. The maximum weight for this option is 15 grams (1/2 oz). It is intended to be used with very small low value orders for items such as an IC or PCB. |
| NOTE: This rate does not include tracking and does not include insurance. |
| Option 4: FREE SHIPPING OVER $200: |
| If your your shipping address is in the continental U.S. or Canada and your order is over $200.00 US (before shipping and taxes) you will be eligible for free shipping. The shipping method used has tracking and insurance, 2 to 6 day delivery. |
| Be sure to choose FREE SHIPPING, when checking out. |
Customers in the U.S.A.
You may be charged; taxes, brokerage fees and or duties on your shipment. These fees if applied are impossible for us to predetermine and are your responsibility to pay if charged. If the package is returned to SpikenzieLabs, due to non payment of these fees, you will be credited, minus all shipping costs.
Customers in Canada
Customers in Canada are required to pay sales taxes. Either GST or HST depending on your province. Customers in Quebec are also required to pay provincial sales taxes PST (TVQ). These amounts, if charged, will be added on a separate line while you checkout.
International Customers
We will ship almost anywhere. A fixed rate depending on your shipping address is now used. If no shipping method is available for your shipping address, please send us an email and if possible we will add your location.
Your local government may charge you VAT, duties, brokerage or other fees on the order. These fees if applied are impossible for us to predetermine and are your responsibility to pay if charged.
Back-Orders: Real
Orders with items that are out of stock will be held until the items are in stock and then shipped complete with only one shipping charge.
If you would like a partial shipment of just the parts that are in stock, make two orders, one for the in stock parts and one for the items that are back-ordered.
Ordering items that are back-ordered gives you the benefit of getting these items as soon as they are back in stock.
If an items is out of stock, check the products information page to see an ETA (Estimated time of arrival) (if available) at our warehouse.
Back-Orders: Mistakes
We take great care to make sure that our inventory levels are accurate so that when you check out all of the in-stock items are actually in stock.
If we made a mistake and items are not actually not in stock, we will ship out the items that are in-stock and the balance at our expense when the items are back in-stock.
Returns:
All returns require an RMA number. E-mail our customer service to acquire one. Please include your order number and a brief description of the problem.
Shipping fees are not refundable. Only new sellable items complete with all the parts and packaging may be returned. Items that have been used, soldered or powered-up are not returnable.
Shipping costs of the returned items are the responsibility of the customer.
