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Shipping & Returns

Shipping:
We normally process and ship orders placed (before 2pm eastern) on the same day from Monday to Friday. The shipping times quoted below are from after the order is processed.
We do not ship to PO boxes.
Please make sure to provide a valid e-mail when creating your account. An invalid e-mail may cause delays, if we need to contact you while we process your order.

Fair shipping policy: Our shipping rates are based on estimates, we try very hard to only charge you only what it costs us for shipping. We do not charge a minimum order, handling or other fees. Please note: all of our shipments leave from SpikenzieLabs' shop in Montreal, Quebec, Canada so our rates are not the same as the USPS rates you may be accustomed to.

Shipping Options:

Customers in the U.S.A.

Our U.S. shipping rates are based on weight. ie The heavier your order the more it will normally cost to ship.
We do note charge taxes or other fees on orders going to the U.S.A. According to the U.S. Customs and Border Protection website, shipments under $200 will pass duty free. Though, you may be charged; taxes, brokerage fees and or duties on your shipment. These fees if applied are impossible for us to predetermine and are your responsibility to pay if charged.

USPS Priority Mail:
  • Faster
  • Tracking
  • Insured
  • 2-6 day delivery
Air Mail:
  • Less expensive
  • Up to $100 insurance
  • No tracking
  • 4-10 day delivery
FREE SHIPPING OVER $200:
If your your shipping address is in the continental U.S. and your order is over $200.00 US (before shipping) you will be eligible for free shipping. The shipping method used is USPS Priority which includes tracking and insurance, with a 2 to 6 day delivery time.
Be sure to choose FREE SHIPPING, when checking out.

Customers in Canada

Customers in Canada are required to pay sales taxes. Either GST or HST depending on your province. Customers in Quebec are also required to pay provincial sales taxes PST (TVQ). These amounts, if charged, will be added on a separate line while you checkout. Currently our Canadian shipping rates are charged as a flat-rate, depending on your shipping address.

Xpresspost:
  • Trackable
  • Insured
  • 2-6 day delivery
Expedited Parcel:
  • Best value: Canada Post gives us a special discount on our Expedited Parcel rates which we pass on to you.
  • Trackable
  • Insured
  • 2-6 day delivery
FREE SHIPPING OVER $200:
If your order is over $200.00 US (before shipping and taxes) you will be eligible for free shipping. The shipping method used is Expedited Parcel.
Be sure to choose FREE SHIPPING, when checking out.

International Customers
We will ship almost anywhere. A fixed rate depending on your shipping address is used. If no shipping method is available for your shipping address, please send us an email and if possible we will add your location.
Your local government may charge you VAT, duties, brokerage or other fees on the order. These fees if applied are impossible for us to predetermine and are your responsibility to pay if charged.

Back-Orders: Real
Orders with items that are out of stock will be held until the items are in stock and then shipped complete with only one shipping charge.
If you would like a partial shipment of just the parts that are in stock, make two orders, one for the in stock parts and one for the items that are back-ordered.
Ordering items that are back-ordered gives you the benefit of getting these items as soon as they are back in stock.
If an items is out of stock, check the products information page to see an ETA (Estimated time of arrival) (if available) at our warehouse.

Back-Orders: Mistakes
We take great care to make sure that our inventory levels are accurate so that when you checkout all of the in-stock items are actually in stock.
If we made a mistake and items are not actually not in stock, we will ship out the items that are in-stock and the balance at our expense when the items are back in stock.

Returns:
All returns require an RMA number. E-mail our customer service to acquire one. Please include your order number and a brief description of the problem.
Shipping fees are not refundable. Only new sellable items complete with all the parts and packaging may be returned. Items that have been used, soldered or powered-up are not returnable.
Shipping costs of the returned items are the responsibility of the customer.

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